Now that I've semi-recovered from the Christmas holiday and moved on to my birthday (which is in two days,) I have found .2 seconds to actually write a blog post. It won't be long so don't blink or you might miss it.
I will preface this post by saying that customer service sure ain't what it used to be. And by used to be, I don't mean very long ago, since I'm only turning 25, ya know. And no, I didn't walk to school in the snow uphill both ways or anything like that.
We had a sorta almost Santa fiasco this Christmas (that's another post) so I was forced out the day before Christmas traversing God's green earth in search of a Transformer toy. After about the third store, a light bulb went on and I just sat in the parking lot, calling every Target in a 50 mile radius to see if they had this toy. Well, at Target, each item has what they call a DCPI number. I had this number so I knew exactly what to have them look up. I realize that I was probably one out of one million people who had called this woman that day but still...
*Ring, ring*
Target Granny Customer Service Lady (TGCS): Target, blah, blah, blah, how may I help you?
Me: I need to check if you have a toy - *totally cut off*
TGCS (yelling): What toy is it?
Me: It's the Transformer Constructicon Devastator. I have a DCPI number for it.
TGCS (rudely): Hold On.
Me: Okay
*5 minutes later*
TGCS: A construction what?
Me: No, a CON-STRUCT-I-CON DEVASTATOR. I have a DCPI number - *totally cut off AGAIN*
TGCS: Wait.
*Another 5 minutes*
TGCS: I've never heard of that. I need a DCPI number.
Me: I figured you would. Yeah, so like I was saying about 5 times before you rudely interrupted me, I HAVE the DCPI number - it's 5839q4t72349-58134957149=34830294t761-435.
TGCS: Wait.
*Another 5 minutes*
TGCS: No, we don't have those.
So an almost 20 minute conversation could have ended in less than five. So if any of you called that particular Target store and were on hold for 20 minutes or kept getting a busy signal, it was me. Sorry.
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6 comments:
I have found that Target has the absolute worst customer service over the phone -- no matter what time of year it is.
LOL, I went to return something at target on the day after xmas (yes I fully realize the stupidity in this) and got to witness the cashier (who was helping me) speak to someone on the phone in a serious TGCS manner. Which was fully distracting her from processing my return correctly. So she had to redo it. UGH
You don't even want to start me on customer service ...believe me....But my guess is if you write - actually take the time to write a physical letter with what you said (well, less the sarcasm that I enjoyed so very much) and mail it (with a stamp) to the corporate headquarters you will get a very nice letter back - if not more.
Its even better if you know the name of the manager of the store you called - and the customer service department manager at corporate :)
Believe me... So few people do this kind of thing...
Oh wait.... theres more. You add in the letter that you wanted to support the target you shop at and thats why you called and THAT was the response that you got? So please can You tell me why I should shop there and support any target ever again?
Okay, now Im done :)
Nice job helping everyone exorcise their customer service angst before the new year begins. Wouldn't want to carry THAT over. Happy Birthday, BTW.
Let me say I hate Target, yet am drawn in like a rubber necker at a car accident. I was given a pack of onesies, Target brand (Circo)that would not fit my son, and they wouldn't return them, or offer credit. I politely asked for a pair of scissors and cut the pack of onesies in half right then and there.
I am sure their "eye in the sky" store security followed me around the store after that, but it felt WONDERFUL.
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